Refund policy

Nav Bharat Industries - Refund and Exchange Policy

At Nav Bharat Industries, we are committed to providing our customers with high-quality luxury home decor and fire pits. We take pride in our products and strive to ensure that they reach you in perfect condition. Please read our Refund and Exchange Policy carefully before making a purchase.

1. No Exchanges or Refunds

  • We do not offer exchanges or refunds under any circumstances.
  • All sales are final. Please ensure that you carefully review your order before completing your purchase.

2. Damaged or Defective Products


  • Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Make sure to inform within 10 days for exchange.

3. Reporting a Damaged or Defective Product

  • To report a damaged or defective product, please contact our customer service team at metalitofficial@gmail.com with the following information:
    • Your order number
    • A description of the damage or defect
    • Photographs of the damaged or defective product

4. Resolution Process

  • Upon receiving your report, our customer service team will review the information and determine the appropriate resolution.
  • If the product is confirmed to be damaged or defective, we will offer a replacement at no additional cost to you.
  • In cases where a replacement is not available, we may offer a refund at our discretion.

5. Shipping Costs

  • If a return is authorized due to a damaged or defective product, we will not cover the shipping costs for returning the item.
  • Please note that unauthorized returns will not be accepted and will be returned to the sender at their expense.

6. Final Sale Items

  • All items are considered final sale and are not eligible for return, exchange, or refund, except in cases of damage or defect as outlined above.

7. Contact Us If you have any questions about our Refund and Exchange Policy, please contact us at:

Nav Bharat Industries
metalitofficial@gmail.com
+91 98975 04587

Thank you for shopping with Nav Bharat Industries. We appreciate your understanding and support.